6 tips to improve your relationship with your clients

Keeping a good relationship with your clients is very important, not only to provide a service above expectations but also to make sure their treatment is continuous and successful.

That is why we will give you some tips on how to give your clients an amazing experience when they visit your nutrition practice.

Be a good listener

Going to an appointment with a dietitian or nutritionist is stressful as it is, that's why hearing carefully what is concerning your clients is crucial: what made them book an appointment with you, what are their dietary habits, and what expectations they have with the treatment.

It's important to seize that moment to truly communicate with your clients, especially on their first appointment, in order to get to know them better and to create a bond.

Always remember that, from the moment that a client enters your office, each of them brings a history of failures and success, and you need to make sure they share those experiences with you.

Be human and create empathy

The word humanization has been frequently used in the health field because it is a valued quality. A great way to understand your patients better is to put yourself in their shoes.

This exercise is great for creating a trusting atmosphere that will help improve the client-dietitian/nutritionist relationship. Be nice, try to see through your clients' perspectives, and be sensitive to their problems.

During the appointment, first and foremost, you need to listen to your clients. Allowing them to help you decide what the best approach is and help you set their behavioral and dietary changes is an excellent way to keep them motivated.

Give a great booking experience

The first contact your clients have with your nutrition clinic is when scheduling the appointment. Therefore, this is the first impression they have of you and your clinic.

You must prepare your team (if you have one) or yourself to be the most objective and efficient you can be in that moment. Listening carefully to the client and addressing their questions is crucial.

Make yourself clear

Be as clear as possible throughout the whole appointment, mostly during the moments that you have to explain to clients their meal plan and recommendations.

Your clients shouldn't be left with any doubts or questions about it and if they are, make sure they are answered. After all, communication is the most effective way for your clients to succeed and see their goals achieved.

Try to use client-friendly language. Health professionals are often too familiar with technical terms and forget that clients are not, especially when it's their first appointment.

Maintain a good relationship

Being always available for clients is probably the most important quality of a health professional. Ensure they know you are always available to help and show them they can count on you beyond that nutrition appointments. Show your clients how much you care about them and the success of their treatment.

Small gestures, such as a text on their birthday, sending them recipes from time to time, asking how they are adapting to their meal plan or if they have made any behavioral changes are great ways to keep clients motivated and willing to talk to you about any doubts or questions.

Use technology in your favor

Technology is around us every day and can be a great way to strengthen your relationship with your clients. For example, a platform can help you manage your schedule, make your appointments more efficient and keep in touch with your clients instantly, allowing you to keep track of their progress more often.

It is an investment that can bring a great differential on your services and your nutrition clinic.

Have you used any of these tips? Do you know other useful strategies that could make your relationship with your clients stronger? We would love to hear it.